VoIP (Voice over Internet Protocol) lets you make phone calls using your broadband connection instead of a traditional phone line. You can keep your existing number, and it works with your regular handset. It's more reliable than old copper lines and often includes free calls to UK landlines.

Our standard router covers most 2-3 bedroom homes. For larger properties or homes with thick walls, we recommend our Whole Home Wi-Fi pods. These create a mesh network that eliminates dead spots and ensures strong signal throughout your entire home.

Most installations take 2-4 hours. Our engineer will install the fibre connection point, set up your router, and make sure everything's working perfectly. We'll book a time that suits you, and you'll be online the same day.

Our local support team is here 7 days a week. Call us anytime and you'll speak to a real person who knows your area. No automated menus, no overseas call centers – just friendly, expert help when you need it.

No hidden fees. Your monthly price includes the router, installation, and unlimited usage. The only optional extras are the add-ons you choose (like Whole Home Wi-Fi or phone service). No mid-contract price rises, no surprises.